Privacy Policy
Privacy Policy
Your trust and medical privacy are our top priorities at Dr PHYSIO iQ.
Welcome to Dr PHYSIO iQ. Dr. Ashish Kumar Saini and our entire clinical team are committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our online physiotherapy consultation services via WhatsApp, Google Forms, or Live Chat.
1. Information We Collect
To provide you with the best possible virtual healthcare and accurate physiotherapy diagnosis, we may collect the following types of information:
- Personal Identification Information: Name, age, gender, email address, and phone/WhatsApp number.
- Medical & Health Data: Information regarding your pain, physical symptoms, medical history, past surgeries, and lifestyle habits shared during consultations.
- Diagnostic Files: X-Rays, MRI reports, or photographs of the affected physical areas that you voluntarily upload via our Google Form or send directly on WhatsApp.
- Usage Data: Basic analytics such as IP address, browser type, and time spent on our website to help us improve user experience.
2. How We Use Your Information
The data we collect is strictly used for clinical and service-improvement purposes. We use your information to:
- Provide accurate online physiotherapy assessments and design customized rehabilitation protocols.
- Communicate with you regarding appointment schedules, follow-ups, and treatment progress via WhatsApp or Email.
- Maintain a secure digital medical record for your future consultations with Dr. Ashish Kumar Saini.
- Improve the functionality, security, and user interface of the Dr PHYSIO iQ website.
3. Data Protection & Confidentiality
We treat your health information with the highest level of confidentiality. We implement strict administrative and technical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Medical reports and images submitted via our secure Google Form or WhatsApp are stored safely and are accessible only to Dr. Ashish Kumar Saini and the core medical team treating you.
4. Third-Party Services
To run our virtual clinic efficiently, we utilize trusted third-party platforms. Please note that these platforms have their own privacy policies:
- Google Forms & Workspace: Used for collecting consultation details and diagnostic reports securely.
- WhatsApp (Meta): Used for instant communication, video consultations, and sharing exercise routines.
- Tawk.to: Used to provide the live chat functionality on our website.
We do not sell, rent, or trade your personal or medical data to any outside marketing or advertising companies under any circumstances.
5. Cookies and Web Trackers
Our website may use "cookies" to enhance your user experience. Cookies are small text files placed on your device to track website navigation and preferences (such as your chosen language for translation or Dark Mode settings). You can choose to disable cookies through your web browser settings, though some parts of the site may not function properly.
6. Your Patient Rights
You have full control over your personal data. You hold the right to:
- Request a copy of the medical data and exercise plans we have on record for you.
- Request corrections to any inaccurate personal information.
- Request the deletion of your medical records and contact information from our database once your treatment is complete.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our legal or operational practices. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy occasionally.
Contact Us Regarding Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your medical data, please contact us:
Email: contact@drphysioiq.com
WhatsApp: +91 9636552278
Addressed To: Dr. Ashish Kumar Saini PT, Founder - Dr PHYSIO iQ